As Europe’s leading manufacturer of design textiles, Kvadrat creates high quality contemporary textiles and textile-related products for private and public spaces. Products such as upholstery, blankets, curtains and rugs are designed in-house while 25 different textile mills around the world, from Italy to Japan, manufacture the finished products.
“LeanLinking allows you to go beyond the numbers and connect on a social level as well.”
With a supply chain that spans the globe and a team constantly on the move, Flemming Christensen, Purchase and Logistics Manager for Kvadrat, needed a tool that pulls information together and helps to build better relationships with colleagues and the mills that produce their products.
“The purchasing team find the mills that produce our designs and work closely with them to ensure stock is always on hand to meet our customers’ needs. Many of our departments including product development and quality control also have direct contact with our suppliers. It can be a real challenge to manage and share all the necessary information, especially in this period of rapid growth,” explains Flemming.
With colleagues out on the road meeting with clients and suppliers on a daily basis, Kvadrat previously relied on email to exchange information and feedback about different suppliers.
“Our challenge was that we didn’t have a system or a place where we could really see what was going on with a certain supplier. We primarily used email in the past and we found that lots of information would get lost in the mix. It was difficult to get an update from around the house because key staff were always travelling.”
That’s where LeanLinking is making a difference. The cloud-based solution allows Kvadrat employees to access supplier information and give feedback regardless of where they are in the world.
“You can get lots of key figures and numbers from our other systems, but the soft information and feedback is missing. With LeanLinking the data goes beyond delivery dates and cost. It includes the ability to evaluate daily service and how a supplier has handled a particular request. This information helps to build a complete supplier performance picture,” says Flemming.
To date, Kvadrat have introduced 6 of their main suppliers to the LeanLinking platform and it has been well received. Feedback is shared between internal Kvadrat departments and suppliers to alert them to any issues so they can be resolved as quickly as possible.
Beyond issues management, using LeanLinking to share feedback and information with suppliers has strengthened relationships and made interaction simpler.
“You really need to have a personal relationship with key contacts at the supplier to get the best service,” says Flemming. “LeanLinking allows you to go beyond the numbers and connect on a social level as well.”
Easily connect with your colleagues and suppliers with LeanLinking. Find out more here.
*Photo courtesy of Kvadrat.